Return & Refund Policy

1Venue Bookings (User Cancellations)

All online payments made for venue slot bookings (whether paid in full or as an advance partial payment) are strictly non-refundable. If a user chooses to cancel or fails to show up for their booked slot, the paid amount is forfeited.

2Venue Bookings (Venue Cancellations)

Once a user successfully books and pays for a slot, the Venue cannot cancel the booking. The system does not allow venues to cancel confirmed online reservations. Venues are strictly obligated to honor the booked slot.

If a venue fails to provide access to a booked slot, they assume 100% liability as outlined in our Terms & Conditions.

3Tournaments

If a paid tournament is canceled or marked as "Forfeited" by the system's strict logic constraints before taking place, participating Users will receive a full automatic refund to their original payment method.

However, if the tournament officially starts in the system but physically fails to take place, is disrupted, or a mishap occurs on-site, Sportal will not issue automatic refunds. In such cases, the physical execution of the event is 100% the venue's legal and operational responsibility, and users must resolve the dispute directly with the venue management.

4Digital Subscriptions & Promotions

All purchases of "Pro Player" user subscriptions and Venue Promotional Plans (e.g., Economic, Premium, Be A Brand) are strictly final, non-refundable, and non-withdrawable once activated.